{"id":389,"date":"2025-02-20T09:22:17","date_gmt":"2025-02-20T09:22:17","guid":{"rendered":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/?page_id=389"},"modified":"2025-02-26T09:48:36","modified_gmt":"2025-02-26T09:48:36","slug":"terms-conditions","status":"publish","type":"page","link":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"389\" class=\"elementor elementor-389\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7f0ae e-con-full block-inner e-flex e-con e-child\" data-id=\"fa7f0ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9a4ee0 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"b9a4ee0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1044\" src=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner.jpg\" class=\"attachment-full size-full wp-image-393\" alt=\"t&amp;c-banner\" srcset=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner.jpg 1920w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner-300x163.jpg 300w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner-1024x557.jpg 1024w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner-768x418.jpg 768w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/tc-banner-1536x835.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db098b3 block-inner-banner e-flex e-con-boxed e-con e-child\" data-id=\"db098b3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc2de9 block-inner-banner__title elementor-widget elementor-widget-heading\" data-id=\"2cc2de9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eb9c08 e-flex e-con-boxed e-con e-parent\" data-id=\"2eb9c08\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-acae22a container-ml-none e-flex e-con-boxed e-con e-child\" data-id=\"acae22a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db19f45 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"db19f45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment terms:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21bebb7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"21bebb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You must pay all our fees and charges as shown on your invoice in full and by the due date shown on your invoice. You may not deduct or offset any amount from that shown on the invoice. You remain obliged to pay all of our fees and charges, even after you have ceased to be supplied by us or otherwise are no longer our customer.<\/p><p>When we receive payment from you, we may use that to pay any overdue amount before paying your current fees and charges.<\/p><p>Problems paying your invoice: If you can\u2019t pay your invoice in full and by the due date, you need to let us know immediately so we can discuss payment arrangements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc530e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4cc530e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca44e7d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ca44e7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Debt Recovery:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3ecee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0f3ecee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The tenant shall be liable to reimburse Kinetic Networks Ltd for any reasonable expenses or commissions incurred by Kinetic Networks Ltd in recovering or attempting to recover any debt owed by the tenant.\u00a0<\/p><p>The tenant\u2019s liability extends to (but is not limited to) collection agency fees, legal expenses, filing charges and any other costs incurred by Kinetic Networks Ltd in pursuing any debt owed by the tenant in relation to the property.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b8bab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"81b8bab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9172a9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b9172a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our agreement with you:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad91c90 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ad91c90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For residential and business electricity supply, our agreement with you is formed when we accept you as our customer. It will apply from the earlier of the date that we accept you as our customer, you \ufb01rst use energy supplied by us or the date held on your tenancy agreement.<\/p><p><span style=\"color: #3265a4;\">Moving premises:<\/span>\u00a0If you are moving out of your premises, you need to give Kinetic Networks 14 days\u2019 notice.<\/p><p><span style=\"color: #3265a4;\">Next of kin and landlords:<\/span>\u00a0If we are unable to contact you, we may contact your next of kin or landlord using details you have provided to us.<\/p><p>Storing your personal information:\u00a0We will keep your information secure and, for individuals, will hold your personal information in accordance with the Privacy Act 1993.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9dadd0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a9dadd0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fa434 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f2fa434\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Safe access:\u00a0 <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdff42 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5cdff42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Access to your premises must be safe and free of hazards and obstructions. You must let us know about any health and safety requirements or issues and provide us with any equipment that is necessary to ensure the health and safety of our representative on your premises.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0476d17 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0476d17\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd9ec9c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"bd9ec9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emergencies, faults &amp; outages: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5728d30 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5728d30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What to do if your whole area loses power<\/p><ul><li>The local lines company will be working on the problem as soon as it occurs.<\/li><li>Turn off appliances and electrical equipment \u2013 some can be a fire hazard and others might be damaged when the power comes back on<\/li><\/ul><p>What to do if your place is the only one without power<\/p><ul><li>Check your switchboard to see if it\u2019s still working<\/li><li>If your switchboard seem to be working, you may have a fault in the supply to your apartment\/unit.\u00a0You can contact our contracted 24\/7 electrical company on <a href=\"tel:(04) 589-0310\">(04) 589-0310<\/a> (please note, depending on the fault &#8211; charges may apply)<\/li><\/ul><p>What to do in an electrical accident<\/p><ul><li>Don&#8217;t touch the injured person if they&#8217;re still in contact with a live electrical source<\/li><li>Switch the source of electricity off, or if you can&#8217;t, move the source away from you and the injured person using a non-conducting object like a wooden broom handle. Then dial 111 for an ambulance immediately<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e23c184 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e23c184\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb1a106 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"bb1a106\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0805d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8f0805d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019d like to lodge a complaint, or give us any feedback at all, please contact us at\u00a0<a href=\"mailto:accounts@kineticnetworks.co.nz\">accounts@kineticnetworks.co.nz<\/a>. We will work with you to acknowledge and resolve your compliant within five business days of receiving it. \u00a0 If it\u2019s more complex Kinetic Networks is a member of the Energy Complaints Scheme operated by Utilities Disputes Ltd who offer a free and independent complaints resolution process.\u00a0<br \/><br \/>If your complaint has taken longer than 20 business days to resolve or we have made it clear that we do not intend to do anything about the complaint, you can refer your complaint with us to Utilities Disputes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fda6dbe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fda6dbe\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f682fd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5f682fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utilities Disputes Ltd:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a7271 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f3a7271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freepost 192682<br \/>PO Box 5875<br \/>Wellington 6140<br \/>Freephone: 0800 22 33 40\u00a0<br \/>Email:\u00a0<a href=\"mailto:info@utilitiesdisputes.co.nz\">info@utilitiesdisputes.co.nz<\/a><br \/>Website:\u00a0<a href=\"https:\/\/www.utilitiesdisputes.co.nz\" target=\"_blank\" rel=\"noopener\">https:\/\/www.utilitiesdisputes.co.nz<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-078049f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"078049f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e57b5dc elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e57b5dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Medically dependent and vulnerable consumers:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed4d6d4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ed4d6d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are or believe you are a medically dependent consumer, you will need to provide us with a Notice of Potential Medically Dependent Consumer Status Form, which your health practitioner can give you. If you are con\ufb01rmed as a medically dependent consumer, we will comply with the requirements of the Electricity Authority\u2019s guidelines relating to medically dependent consumers (ea.govt.nz\/consumer).<br \/><br \/>If you are a medically dependent consumer, you must maintain a back-up power supply or any other emergency arrangements that will ensure your health and safety in the case of an interruption to your energy supply. Energy supply may be interrupted at any time without warning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Payment terms: You must pay all our fees and charges as shown on your invoice in full and by the due date shown on your invoice. You may not deduct or offset any amount from that shown on the invoice. You remain obliged to pay all of our fees and charges, even [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-389","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/comments?post=389"}],"version-history":[{"count":67,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/389\/revisions"}],"predecessor-version":[{"id":575,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/389\/revisions\/575"}],"wp:attachment":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/media?parent=389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}