{"id":259,"date":"2025-02-20T04:38:38","date_gmt":"2025-02-20T04:38:38","guid":{"rendered":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/?page_id=259"},"modified":"2025-03-10T21:16:35","modified_gmt":"2025-03-10T21:16:35","slug":"faqs","status":"publish","type":"page","link":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"259\" class=\"elementor elementor-259\">\n\t\t\t\t<div class=\"elementor-element elementor-element-985170e e-con-full block-inner e-flex e-con e-parent\" data-id=\"985170e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bf734 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"d9bf734\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1044\" src=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image.jpg\" class=\"attachment-full size-full wp-image-271\" alt=\"faq-banner-image\" srcset=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image.jpg 1920w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image-300x163.jpg 300w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image-1024x557.jpg 1024w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image-768x418.jpg 768w, http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-content\/uploads\/2025\/02\/faq-banner-image-1536x835.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d901b3 block-inner-banner e-flex e-con-boxed e-con e-child\" data-id=\"8d901b3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-262df7f block-inner-banner__title elementor-widget elementor-widget-heading\" data-id=\"262df7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1843169 e-flex e-con-boxed e-con e-parent\" data-id=\"1843169\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf8aa7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fcf8aa7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here are some of our must frequently asked questions. Hopefully this helps to answer any questions or issues you may have. However, if you need more information, please reach out to us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1998fc6 e-flex e-con-boxed e-con e-parent\" data-id=\"1998fc6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3018dee site-faqs elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"3018dee\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5040\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5040\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I update my account information? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5040\" class=\"elementor-element elementor-element-a133de5 e-con-full e-flex e-con e-child\" data-id=\"a133de5\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5040\" class=\"elementor-element elementor-element-fe8b64c faq-content e-flex e-con-boxed e-con e-child\" data-id=\"fe8b64c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-982f20b elementor-widget elementor-widget-text-editor\" data-id=\"982f20b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We have made it as easy as possible to update any account information. Please complete our Update my Account form below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb745b faqs-form elementor-widget elementor-widget-shortcode\" data-id=\"3eb745b\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-90 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-90\" data-uid=\"6a08b28ca9b6d\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-90\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-90 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"90\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"6a08b28ca9b6d\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a08b28ca9b6d\" id=\"forminator-field-text-1_6a08b28ca9b6d-label\" class=\"forminator-label\">Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Name\" id=\"forminator-field-text-1_6a08b28ca9b6d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a08b28ca9b6d\" id=\"forminator-field-email-1_6a08b28ca9b6d-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Email\" id=\"forminator-field-email-1_6a08b28ca9b6d\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-12  req-update-field\"><div role=\"group\" class=\"forminator-field\" aria-labelledby=\"forminator-checkbox-group-6a08b28ca9b6d-label\"><span id=\"forminator-checkbox-group-6a08b28ca9b6d-label\" class=\"forminator-label\">Request to update<\/span><label id=\"forminator-field-checkbox-1-1-6a08b28ca9b6d-label\" for=\"forminator-field-checkbox-1-1-6a08b28ca9b6d\" class=\"forminator-checkbox\" title=\"Update Name\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Update Name\" id=\"forminator-field-checkbox-1-1-6a08b28ca9b6d\" aria-labelledby=\"forminator-field-checkbox-1-1-6a08b28ca9b6d-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Update Name<\/span><\/label><label id=\"forminator-field-checkbox-1-2-6a08b28ca9b6d-label\" for=\"forminator-field-checkbox-1-2-6a08b28ca9b6d\" class=\"forminator-checkbox\" title=\"Update Email Address\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Update Email Address\" id=\"forminator-field-checkbox-1-2-6a08b28ca9b6d\" aria-labelledby=\"forminator-field-checkbox-1-2-6a08b28ca9b6d-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Update Email Address<\/span><\/label><label id=\"forminator-field-checkbox-1-3-6a08b28ca9b6d-label\" for=\"forminator-field-checkbox-1-3-6a08b28ca9b6d\" class=\"forminator-checkbox\" title=\"Other\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Other\" id=\"forminator-field-checkbox-1-3-6a08b28ca9b6d\" aria-labelledby=\"forminator-field-checkbox-1-3-6a08b28ca9b6d-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Other<\/span><\/label><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"37ccc794c8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259\" \/><input type=\"hidden\" name=\"form_id\" value=\"90\"><input type=\"hidden\" name=\"page_id\" value=\"259\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/faqs\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5041\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5041\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am moving and want to close my account, how do I let you know? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5041\" class=\"elementor-element elementor-element-359b452 e-con-full e-flex e-con e-child\" data-id=\"359b452\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5041\" class=\"elementor-element elementor-element-77683fd faq-content e-flex e-con-boxed e-con e-child\" data-id=\"77683fd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dda10 elementor-widget elementor-widget-text-editor\" data-id=\"c3dda10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are sorry to hear you are leaving. Please complete the appropriate form below and we will close your account and send you your final bill.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5041\" class=\"elementor-element elementor-element-e18a2e9 e-con-full e-flex e-con e-child\" data-id=\"e18a2e9\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5041\" class=\"elementor-element elementor-element-d01b151 e-con-full e-flex e-con e-child\" data-id=\"d01b151\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7dc0fd elementor-widget elementor-widget-heading\" data-id=\"b7dc0fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Apartment Complex Move In\/Out<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ad54e faqs-form name-full elementor-widget elementor-widget-shortcode\" data-id=\"46ad54e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-595 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-595\" data-uid=\"6a08b28cb523d\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-595\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-595 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"595\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"6a08b28cb523d\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a08b28cb523d\" id=\"forminator-field-text-1_6a08b28cb523d-label\" class=\"forminator-label\">Move type <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Move type\" id=\"forminator-field-text-1_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a08b28cb523d\" id=\"forminator-field-text-2_6a08b28cb523d-label\" class=\"forminator-label\">Move Date <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Move Date\" id=\"forminator-field-text-2_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a08b28cb523d\" id=\"forminator-field-text-3_6a08b28cb523d-label\" class=\"forminator-label\">Complex Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Complex Name\" id=\"forminator-field-text-3_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-2\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-2_6a08b28cb523d\" id=\"forminator-field-email-2_6a08b28cb523d-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-2\" value=\"\" placeholder=\"Email\" id=\"forminator-field-email-2_6a08b28cb523d\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-5\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-5_6a08b28cb523d\" id=\"forminator-field-text-5_6a08b28cb523d-label\" class=\"forminator-label\">Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-5\" value=\"\" placeholder=\"Name\" id=\"forminator-field-text-5_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-6\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-6_6a08b28cb523d\" id=\"forminator-field-text-6_6a08b28cb523d-label\" class=\"forminator-label\">Apartment\/Unit Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-6\" value=\"\" placeholder=\"Apartment\/Unit Number\" id=\"forminator-field-text-6_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-7\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-7_6a08b28cb523d\" id=\"forminator-field-text-7_6a08b28cb523d-label\" class=\"forminator-label\">Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-7\" value=\"\" placeholder=\"Address\" id=\"forminator-field-text-7_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-8\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-8_6a08b28cb523d\" id=\"forminator-field-text-8_6a08b28cb523d-label\" class=\"forminator-label\">City <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-8\" value=\"\" placeholder=\"City\" id=\"forminator-field-text-8_6a08b28cb523d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"2f47dff956\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259\" \/><input type=\"hidden\" name=\"form_id\" value=\"595\"><input type=\"hidden\" name=\"page_id\" value=\"259\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/faqs\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5041\" class=\"elementor-element elementor-element-2a78ab7 e-con-full e-flex e-con e-child\" data-id=\"2a78ab7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55a9ac7 elementor-widget elementor-widget-heading\" data-id=\"55a9ac7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Commercial Building Move In\/Out<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f08166 faqs-form name-full elementor-widget elementor-widget-shortcode\" data-id=\"3f08166\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-596 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-596\" data-uid=\"6a08b28cc090d\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-596\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-596 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"596\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"6a08b28cc090d\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a08b28cc090d\" id=\"forminator-field-text-1_6a08b28cc090d-label\" class=\"forminator-label\">Move type <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Move type\" id=\"forminator-field-text-1_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a08b28cc090d\" id=\"forminator-field-text-2_6a08b28cc090d-label\" class=\"forminator-label\">Move Date <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Move Date\" id=\"forminator-field-text-2_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a08b28cc090d\" id=\"forminator-field-text-3_6a08b28cc090d-label\" class=\"forminator-label\">Building Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Building Name\" id=\"forminator-field-text-3_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-2\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-2_6a08b28cc090d\" id=\"forminator-field-email-2_6a08b28cc090d-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-2\" value=\"\" placeholder=\"Email\" id=\"forminator-field-email-2_6a08b28cc090d\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-5\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-5_6a08b28cc090d\" id=\"forminator-field-text-5_6a08b28cc090d-label\" class=\"forminator-label\">Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-5\" value=\"\" placeholder=\"Name\" id=\"forminator-field-text-5_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-6\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-6_6a08b28cc090d\" id=\"forminator-field-text-6_6a08b28cc090d-label\" class=\"forminator-label\">Apartment\/Unit Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-6\" value=\"\" placeholder=\"Apartment\/Unit Number\" id=\"forminator-field-text-6_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-7\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-7_6a08b28cc090d\" id=\"forminator-field-text-7_6a08b28cc090d-label\" class=\"forminator-label\">Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-7\" value=\"\" placeholder=\"Address\" id=\"forminator-field-text-7_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-8\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-8_6a08b28cc090d\" id=\"forminator-field-text-8_6a08b28cc090d-label\" class=\"forminator-label\">City <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-8\" value=\"\" placeholder=\"City\" id=\"forminator-field-text-8_6a08b28cc090d\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"2e611f2842\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259\" \/><input type=\"hidden\" name=\"form_id\" value=\"596\"><input type=\"hidden\" name=\"page_id\" value=\"259\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/faqs\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5042\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5042\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I close or put my account on hold while I am away on holiday? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5042\" class=\"elementor-element elementor-element-42b8a6a e-con-full e-flex e-con e-child\" data-id=\"42b8a6a\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5042\" class=\"elementor-element elementor-element-e6fe7e3 faq-content e-flex e-con-boxed e-con e-child\" data-id=\"e6fe7e3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-508fade elementor-widget elementor-widget-text-editor\" data-id=\"508fade\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are unable to close your account for holidays as even if there is no usage recorded on your meter, there is typically a daily fee that still applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5043\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5043\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am a vulnerable\/medically dependent customer \u2013 how do I let Kinetic Networks know what I need? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5043\" class=\"elementor-element elementor-element-ee5f53b e-flex e-con-boxed e-con e-child\" data-id=\"ee5f53b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5043\" class=\"elementor-element elementor-element-f29efbf faq-content e-con-full e-flex e-con e-child\" data-id=\"f29efbf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3db02 elementor-widget elementor-widget-text-editor\" data-id=\"2a3db02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you or anyone in your home require a life support system or depends on mains electricity for critical medical support, please let your property manager or facilities manager know as they will need to notify the retailer that supplies the property. If in doubt and there is an outage call 111.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5044\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5044\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I report a problem with my service? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5044\" class=\"elementor-element elementor-element-9424c7a e-flex e-con-boxed e-con e-child\" data-id=\"9424c7a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5044\" class=\"elementor-element elementor-element-50d3be5 faq-content e-con-full e-flex e-con e-child\" data-id=\"50d3be5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-093cc74 elementor-widget elementor-widget-text-editor\" data-id=\"093cc74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Kinetic Networks provides billing services to building owners but does not own or maintain the physical networks that deliver power to you. If you experience an outage, please reach out to your property manager. You can also contact your local lines company to determine if there is a broader area outage.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wellington Region &#8211; Wellington Electricity <\/span><a href=\"https:\/\/www.welectricity.co.nz\/outages\"><span style=\"font-weight: 400;\">https:\/\/www.welectricity.co.nz\/outages<\/span><\/a><\/li><li><span style=\"font-weight: 400;\">Auckland Region \u2013 Northpower <\/span><a href=\"https:\/\/northpower.com\/electricity\/current-outages\"><span style=\"font-weight: 400;\">https:\/\/northpower.com\/electricity\/current-outages<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5045\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5045\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I pay my bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5045\" class=\"elementor-element elementor-element-cac0c5f e-flex e-con-boxed e-con e-child\" data-id=\"cac0c5f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5045\" class=\"elementor-element elementor-element-3723273 faq-content e-con-full e-flex e-con e-child\" data-id=\"3723273\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b5ec5 elementor-widget elementor-widget-text-editor\" data-id=\"44b5ec5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can pay your bill online through your bank. Find details here. Please note we do not offer Direct Debit. Please include your name and as much of your address details as your internet banking allows.<br \/>ANZ 01-0505-0716493-00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5046\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5046\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I cannot pay my bill on time? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5046\" class=\"elementor-element elementor-element-2535270 e-flex e-con-boxed e-con e-child\" data-id=\"2535270\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5046\" class=\"elementor-element elementor-element-322c2fd faq-content e-con-full e-flex e-con e-child\" data-id=\"322c2fd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f0bc4 elementor-widget elementor-widget-text-editor\" data-id=\"a9f0bc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you\u2019re having trouble paying your bill, please reach out before the due date to avoid late fees or service interruptions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5047\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5047\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I have a question about my bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5047\" class=\"elementor-element elementor-element-9d68c10 e-flex e-con-boxed e-con e-child\" data-id=\"9d68c10\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5047\" class=\"elementor-element elementor-element-235e9e7 faq-content e-con-full e-flex e-con e-child\" data-id=\"235e9e7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bdab02 elementor-widget elementor-widget-text-editor\" data-id=\"2bdab02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you have questions about your bill, discrepancies or require further clarification, contact our customer service team. They can provide detailed explanations and assist with any billing issues.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5048\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5048\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the consequences of not paying my bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5048\" class=\"elementor-element elementor-element-0be48e1 e-flex e-con-boxed e-con e-child\" data-id=\"0be48e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5048\" class=\"elementor-element elementor-element-4107f04 faq-content e-con-full e-flex e-con e-child\" data-id=\"4107f04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0aabbc1 elementor-widget elementor-widget-text-editor\" data-id=\"0aabbc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you do not pay your bill by the due date, you may incur late fees, and your account may be suspended or disconnected. We encourage you to contact us if you\u2019re having trouble to discuss potential solutions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5049\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5049\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What types of utilities do you handle? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5049\" class=\"elementor-element elementor-element-6ba7aff e-flex e-con-boxed e-con e-child\" data-id=\"6ba7aff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5049\" class=\"elementor-element elementor-element-4bc9e1e faq-content e-con-full e-flex e-con e-child\" data-id=\"4bc9e1e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60092d5 elementor-widget elementor-widget-text-editor\" data-id=\"60092d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We handle electricity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50410\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50410\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I have a complaint. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50410\" class=\"elementor-element elementor-element-594df20 e-flex e-con-boxed e-con e-child\" data-id=\"594df20\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50410\" class=\"elementor-element elementor-element-1d52e2e faq-content e-con-full e-flex e-con e-child\" data-id=\"1d52e2e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2303686 elementor-widget elementor-widget-text-editor\" data-id=\"2303686\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We are here to help you so please don\u2019t hesitate to contact our customer service team at www.kineticnetworks.co.nz or 09 309 8796 with any issues or complaints you have.<\/span><\/p><p><span style=\"font-weight: 400;\">We also encourage you to discuss any issues or complaints with your property manager as they may be able to help resolve this.<\/span><\/p><p><span style=\"font-weight: 400;\">We hope we never get to this stage, but if it takes us over 20 days to resolve your complaint, and we have not communicated in writing about why this is the case, or you are still not happy with the outcome, then you can refer your complaint to the <\/span><a href=\"https:\/\/www.udl.co.nz\/\"><span style=\"font-weight: 400;\">Utilities Disputes<\/span><\/a><span style=\"font-weight: 400;\">. For electricity related issues, you can visit the <\/span><a href=\"https:\/\/www.ea.govt.nz\/\"><span style=\"font-weight: 400;\">Electricity Authority<\/span><\/a><span style=\"font-weight: 400;\"> and read the Consumer Care Guidelines for more help and guidance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50411\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50411\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is Kinetic Networks role around Consumer Care? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50411\" class=\"elementor-element elementor-element-8d41d8d e-flex e-con-boxed e-con e-child\" data-id=\"8d41d8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50411\" class=\"elementor-element elementor-element-6516e04 faq-content e-con-full e-flex e-con e-child\" data-id=\"6516e04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b389e elementor-widget elementor-widget-text-editor\" data-id=\"f0b389e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Kinetic Networks has a Consumer Care policy that you can read<\/span> <b>here.<\/b><span style=\"font-weight: 400;\"> This policy complies with the Consumer Care Obligations. If you have any questions about the Consumer Care policy or our compliance with the Consumer Care obligations, please contact us on:\u00a0<\/span><span style=\"text-align: var(--text-align);\">accounts@kineticnetworks.co.nz<\/span><\/p><p><span style=\"font-weight: 400;\">You can also find further information on the Electricity Authority\u2019s website<\/span><a href=\"https:\/\/www.ea.govt.nz\/\"> <span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50412\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50412\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What support agencies are available for efficient electricity use and financial mentoring services? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50412\" class=\"elementor-element elementor-element-1c1c27d e-flex e-con-boxed e-con e-child\" data-id=\"1c1c27d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50412\" class=\"elementor-element elementor-element-204c4e0 faq-content e-con-full e-flex e-con e-child\" data-id=\"204c4e0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1a86d elementor-widget elementor-widget-text-editor\" data-id=\"9d1a86d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The following support agencies offer advice on the efficient use of electricity.<\/strong><\/p><p><a href=\"https:\/\/www.ea.govt.nz\/your-power\/ways-to-save-energy\/\"><span style=\"font-weight: 400;\">https:\/\/www.ea.govt.nz\/your-power\/ways-to-save-energy\/<\/span><\/a><\/p><p><a href=\"https:\/\/www.genless.govt.nz\/for-everyone\/at-home\/improve-energy-efficiency\/save-energy-at-home\/\"><span style=\"font-weight: 400;\">https:\/\/www.genless.govt.nz\/for-everyone\/at-home\/improve-energy-efficiency\/save-energy-at-home\/<\/span><\/a><\/p><p><strong>The following support agencies offer financial mentoring services.<\/strong><\/p><p><a href=\"https:\/\/www.ea.govt.nz\/your-power\/ways-to-save-energy\/\"><span style=\"font-weight: 400;\">https:\/\/www.fincap.org.nz\/<\/span><\/a><\/p><p><a href=\"https:\/\/www.msd.govt.nz\/what-we-can-do\/providers\/building-financial-capability\/index.html\"><span style=\"font-weight: 400;\">https:\/\/www.msd.govt.nz\/what-we-can-do\/providers\/building-financial-capability\/index.html<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-50413\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-50413\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What support is there if I have a dispute that I believe you have not resolved? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"4\" viewBox=\"0 0 60 4\" fill=\"none\"><path d=\"M0 2L60 2\" stroke=\"#3265A4\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M30 60V0\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><path d=\"M0 30L60 30\" stroke=\"#27384A\" stroke-width=\"3\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50413\" class=\"elementor-element elementor-element-75845e1 e-flex e-con-boxed e-con e-child\" data-id=\"75845e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-50413\" class=\"elementor-element elementor-element-809c316 faq-content e-con-full e-flex e-con e-child\" data-id=\"809c316\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf3908 elementor-widget elementor-widget-text-editor\" data-id=\"ccf3908\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Kinetic Networks is a member of the Energy Complaints Scheme (ECS) through Utilities Disputes. The dispute resolution scheme can be found here:<\/span><\/p><p><a href=\"https:\/\/www.udl.co.nz\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.udl.co.nz\/en\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Here are some of our must frequently asked questions. Hopefully this helps to answer any questions or issues you may have. However, if you need more information, please reach out to us. How do I update my account information? We have made it as easy as possible to update any account information. Please complete [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-259","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/comments?post=259"}],"version-history":[{"count":217,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259\/revisions"}],"predecessor-version":[{"id":661,"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/pages\/259\/revisions\/661"}],"wp:attachment":[{"href":"http:\/\/120.72.95.94:55167\/kineticnetworks\/site\/wp-json\/wp\/v2\/media?parent=259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}